Frequently Asked
Restoration Questions
1How do restoration contractors get paid?
In insurance claims, payments are typically issued in stages based on approved estimates and completed work. We have a dedicated team to assist with tracking funds owed and issued by your adjuster or third party lender held during the project.
2Will I receive a detailed estimate before work begins?
Yes, once approved by your adjuster a copy will be provided. Before contracts are signed and work begins.
Water Restoration
1What should I do first after water damage?
Shut off the water source if possible and contact a professional immediately. Water damage spreads quickly and can lead to mold growth within 48-72 hours if not properly mitigated.
2Does insurance cover water damage?
Sudden and accidental water damage (burst pipes, appliance leaks) is typically covered. Flooding usually requires separate flood insurance. We can communicate your situation with your insurer, but policy coverage is up to your assigned adjuster.
3How fast do you respond to water damage emergencies?
We offer 24/7 emergency response to minimize damage, prevent mold, and start mitigation immediately.
4How long does water damage restoration take?
Drying and mitigation usually take a few days and sometimes weeks. Repairs and rebuild timelines depend on the extent of damage and materials affected.
5What equipment do you use for water extraction and drying?
We use commercial-grade extractors, air movers, dehumidifiers, moisture meters, and thermal imaging to ensure complete drying.
6Can water damage lead to mold?
Yes. Mold can begin growing within 48-72 hours if moisture isn’t properly removed. That’s why immediate professional drying is critical.
Fire Restoration
1What should I do immediately after a fire?
Ensure everyone is safe, contact emergency services if needed, and notify your insurance company. Once the property is secure, call a professional fire restoration company like Good Life Restoration to prevent further damage from smoke, soot, and water.
2Does homeowners insurance cover fire damage in California?
In most cases, yes. Standard homeowners insurance policies typically cover fire and smoke damage, structural repairs, debris removal, and temporary housing. Coverage depends on your policy limits and endorsements. Any questions should be directed to your agent or adjuster.
3How long does the fire damage restoration process take?
Timelines vary based on severity. Minor smoke damage may take days, while structural fire restoration can take several months, especially if permits and rebuilding are required.
4Can I stay in my home during fire damage restoration?
Often no. Smoke residue, soot, and compromised structural elements can pose health and safety risks. Your insurance policy may include Additional Living Expenses (ALE) for temporary housing.
5How do you know if there is smoke damage?
Smoke damage isn’t always visible. Odors, discoloration, corrosion on metal, and respiratory irritation are common signs. Professional testing and inspection help identify hidden smoke damage.
6What fire restoration services do you provide?
We offer complete fire damage restoration including emergency board-up, debris removal, smoke and soot cleanup, odor removal, structural repairs, contents cleaning, and full rebuild services.
7Do you work directly with insurance companies?
Yes. We work with all major insurance carriers and help guide you through the claims process, documentation, and approvals to reduce stress and delays.
8Are your fire restoration technicians certified?
Absolutely. Our technicians are IICRC-certified and trained in fire, smoke, and water damage restoration, ensuring work meets industry and insurance standards.
Mold Remediation
1How do I know if I have mold in my home?
Common signs include musty odors, visible growth, allergy symptoms, and moisture issues. Mold often hides behind walls, under flooring, and in attics or crawlspaces. A certified testing company is required to label and determine the proper mitigation procedures. We partner with the best testing facilities in Northern California to achieve the fastest and safest remediation results.
2Is mold dangerous to my health?
Mold can cause respiratory issues, allergies, and other health concerns, especially for children, seniors, and individuals with asthma or compromised immune systems.
3Does homeowners insurance cover mold remediation?
Coverage depends on your insurance, call your insurance to find out details about your personal situation.
4How does the mold remediation process work?
We contain affected areas, remove contaminated materials, clean and treat surfaces, address the moisture source, and verify clearance before rebuilding.
5Can I clean the mold myself?
Small surface mold may be cleaned, but widespread or hidden mold requires professional remediation. Improper cleaning can spread spores and worsen the problem. We recommend calling the professionals.
6Are your mold remediation specialists certified?
Yes. Our team follows IICRC and industry best practices to ensure safe, effective mold removal and prevention.
Contents Restoration
1What is contents restoration?
Contents restoration focuses on cleaning, deodorizing, and restoring personal belongings affected by fire, water, or mold—such as furniture, clothing, electronics, and documents.
2Can my belongings be saved after fire or water damage?
Many items can be restored with professional techniques. Early intervention significantly increases the chance of saving contents. We will provide a complete list of salvageable and non-salvageable items upon request.
3Does insurance cover contents restoration?
Most homeowners insurance policies include personal property coverage. We help inventory, document, and provide documentation to your insurance for processing. Any questions about what is or isn't covered, should be directed to your agent or adjuster.
4How do you clean smoke- or water-damaged belongings?
We use specialized methods such as ultrasonic cleaning, ozone or hydroxyl deodorization, and climate-controlled drying depending on the item type.
5Will you store my belongings during restoration?
Yes. We offer secure, climate-controlled storage while your home is being restored.